Last updated: October 13, 2025
24-hour window: All refund requests must be submitted within 24 hours of purchase. After this window, all sales are final.
Email admin@egirls.us with your order details and reason for the request. All requests are reviewed within 2–3 business days. Please contact support before initiating any chargeback.
Approved refunds are processed within 5–10 business days back to your original payment method. Processing times may vary depending on your bank or card issuer.
Initiating a chargeback without first contacting support may result in immediate and permanent account suspension. We encourage you to reach out — we're happy to resolve issues directly.
Approved refunds result in immediate revocation of access. All server invites, credentials, and benefits associated with the purchase will be removed.